SOME OF VERIZON'S FINES
RBOC FINES AND PENALTIES - Verizon, Nynex, GTE
Assessed Carrier How Much Where Why Source Date
1996 Verizon $6,000,000
MA Service problems Wall Street Journal 09/16/96
1996 Verizon $135,000
ME Service shortfalls Wall Street Journal 09/16/96
11/07/96 Nynex $62,300,000
NY Poor service quality Wall Street Journal; Newsday 11/07/96
05/01/97 Nynex $354,000
NY Customer rebates for service problems in Manhattan Syracuse Herald-Journal 05/01/97
06/01/99 Verizon $800,000
MA For not providing competitors the same level of service as it does its own retail customers (1/1/98 - 6/30/99). Wall Street Journal 10/27/99
2000 Verizon $2,700,000
US Treasury payment for GTE competition offenses (collocation). America's Network 01/01/01
03/01/00 Verizon $13,000,000
US Problems processing CLEC orders in NY. Communications Daily 03/10/00
08/01/00 Verizon $250,000
PA Deceptive lobbying practices National Assoc. of Attorneys General Consumer Protection Report 09/01/00
10/01/00 Verizon $200,000,000
VA Refund to consumers for 6 yrs of overcharges The Virginian-Pilot 10/13/00
10/17/00 Verizon $250,000
US Voluntary payment to US Treasury for possible violation regarding long distance verification and record retention. Verizon entered Consent Decree with FCC. FCC Press Release 10/17/00
03/01/01 Verizon $5,600,000
NY Failure to meet service quality standards. AP State & Local Wire 03/29/01
08/01/01 Verizon $1,522,334
US Failure to meet wholesale service standards Reuters; FCC Docket 98-184 08/08/01
09/01/01 Verizon $1,526,717
US Failure to meet wholesale service standards Reuters; FCC Docket 98-184 09/25/01
09/14/01 Verizon $77,000
US Payment to US Treasury. Verizon may have violated FCC's collocation rules. Entered Consent Decree. FCC Press Release 09/14/01
10/01/01 Verizon $937,572
US Failure to meet wholesale service standards Fort Worth Star-Telegram 10/27/01
11/01/01 Verizon $841,294
US Failure to meet wholesale performance requirements for period of Jul-Sep. FCC Ex Parte CC 98-184 11/29/01
12/02/01 Verizon $931,386
US Failure to meet wholesale performance benchmarks for period of Aug.-Oct. FCC Ex Parte CC 98-184 12/28/01
01/01/02 Verizon $177,000
PA Withheld the PUC code of conduct from its front-line empolyees for 2 years The Patriot News 01/25/02
01/22/02 Verizon $2,000,000
FL Failed to comply with FL PSC's service standards between 1996 and 1999 Tampa Tribune 01/03/02
01/25/02 Verizon $1,000
PA Sent disparaging letter to former customer The Patriot News 01/25/02
01/25/02 Verizon $27,000
PA Three instances of failing to immediately lift a "freeze" on changes in customers local phone service providers. The Patriot News 01/22/02
01/31/02 Verizon $961,419
US Failure to meet wholesale service standards Reuters 01/30/02
Total $300,391,722